Privacy Policy

Sibling Care Counseling ("we," "us," "our") respects your privacy and is committed to protecting your personal and protected health information. This Privacy Policy explains how we collect, use, and safeguard information when you visit siblingcarecounseling.com, use our patient portal, or use the Sibling Care iPhone app.

Information We Collect

### Information you provide

• Name, email address, phone number, date of birth, and location

• Emergency contact information

• For parent accounts, your child's name and date of birth and your relationship to them

• Health information you share during intake, treatment, and communications with us

• Forms you sign and documents you upload, such as insurance cards

• Messages you send through our contact form

### Information collected automatically

• IP address, browser type, and device information, as recorded by our hosting providers

• Browser storage that keeps you signed in to the patient portal. We do not use advertising or analytics cookies.

### If you use our iPhone app

• A push-notification token, so we can send you appointment updates

• Appointment reminders are scheduled on your phone itself and are not sent to us

How We Use Your Information

• Provide therapy services

• Schedule and confirm appointments, and send reminders

• Send invoices and keep a record of payments you make to us

• Maintain treatment records as required by law

• Comply with legal and regulatory obligations

Payments

We do not take card payments on this website or in the app. Payments are made directly to the practice (for example by Zelle, Venmo, or check), and we record only the amount, date, and method.

Sharing Your Information

We do not sell your personal information. We may share information with:

• Authorized therapists and staff providing your care

• Service providers that run our systems: Google Cloud and Firebase (database, sign-in, and file storage), Google Workspace (email), Netlify (website hosting), and Apple (app notifications), under Business Associate Agreements where they handle protected health information

• Other healthcare providers, with your consent

• As required by law (court orders, mandated reporting)

HIPAA

Your protected health information (PHI) is handled in accordance with HIPAA. See our Notice of Privacy Practices for details on your rights.

Data Retention

Treatment records are retained for the period required by Florida and New York state law (typically 7 years from the last date of service, and longer for minors).

Your Rights

You may request to access, correct, or restrict the use of your information, and you may file a complaint with us or with the U.S. Department of Health and Human Services.

Security

We use industry-standard encryption in transit and at rest, access controls, and audit logging. Staff complete HIPAA training annually.

Children

Minors under 18 may receive services with parental or guardian consent.

Changes

We will notify you of material changes by email or with a notice on this website.

Contact

• Email: hello@siblingcarecounseling.com

• Phone: (305) 505-2381

• Miami Beach, FL